Order Processing Coordinator

We are seeking  an organized multi-tasker with exceptional attention to detail to join our growing team as an Order Processing Coordinator. In this role, you will be responsible for coordinating all aspects of a customer’s order for various Home Utilities, Security & Automation services. This role plays a key role in ensuring  a mind-blowing customer service for all our clients.   

 Responsibilities

• Manage all aspects of the customer order from start to finish. 
• Communicate with the customer to verify details and process the order.
• Handle any issues or delays in the installation process.
• Optimize Customer Experience by serving as the main point of contact for any requests or questions. 
• Setup follow up prior to date of move.
• Provide mind-blowing customer service post move and resolve any outstanding issues.

  Qualifications

• Excellent oral and written communication skills.
• Must be comfortable on the phone.
• Proficient with navigation the internet and using various softwares.
• Experience processing orders or vendor coordination is preferred.