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Order Processing Coordinator

We are seeking  an organized multi-tasker with exceptional attention to detail to join our growing team as an Order Processing Coordinator. In this role, you will be responsible for coordinating all aspects of a customer’s order for various Home Utilities, Security & Automation services. This role plays a key role in ensuring  a mind-blowing customer service for all our clients.   

 Responsibilities

  • Manage all aspects of the customer order from start to finish. 
  • Communicate with the customer to verify details and process the order.
  • Handle any issues or delays in the installation process.
  • Optimize Customer Experience by serving as the main point of contact for any requests or questions. 
  • Setup follow up prior to date of move.
  • Provide mind-blowing customer service post move and resolve any outstanding issues.

  Qualifications

  • Excellent oral and written communication skills.
  • Must be comfortable on the phone.
  • Proficient with navigation the internet and using various softwares.
  • Experience processing orders or vendor coordination is preferred.