MOVE CONCIERGE PRIVACY POLICY

This Privacy Policy describes the privacy practices of Utility Concierge, LLC (“we,” “our,” or “us”). This Privacy Policy describes the types of information we may collect from you when you interact with us both online and offline and that we may collect from other entities, and our practices for collecting, using, maintaining, protecting and disclosing that information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you can choose not to use our Website. By accessing or using our Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time, and we will notify you of any material changes as required by law. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

1. INFORMATION WE COLLECT ABOUT YOU

We collect information, including Personal Information, from and about you when you interact with us. Some of this information may be provided directly by you and some of it may be collected automatically when you interact with our Website or our services. When we use the term “Personal Information” we mean information by which you may be personally identified, such as your name, address, phone number, and email address.

Information You Provide to Us Directly

We collect Personal Information and other information when you directly provide it to us through your use of our Website and your interactions with us. Depending on how you interact with us, we may collect different categories of Personal Information, including:

• Identifiers and similar information such as, your name, online identifiers, email address, mailing address, phone number, social security number, online identifiers, or other similar identifiers.
• Additional information protected under certain federal or state laws such as a signature, education information, state identification number, credit card, bank account, or other financial information.
• Characteristics of protected classifications under certain federal or state law, for example, gender, national origin, or marital status.
• Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing histories or tendencies.
• Professional or employment-related information, including employer names and professional titles.
• Education information, including information that is not publicly available, personally identifiable information as defined in the Family Educational Rights and Privacy Act.
• Internet or other electronic network activity information, including your browsing history and your interactions with our Website.
• Inferences drawn from other information to create a profile reflecting a client’s preferences or characteristics.
• Audio, electronic, or visual information, for example, we may record calls.
• Geolocation data such as information about your location or the location of your device.

We may combine information that we have collected offline with information we collect on or through our Website, or we may combine information we get from third parties with information we already have.

Information We Collect from Third Parties

Third parties that we partner with to advertise our services or whose services we have advertised to you (“Partners”) may provide us with personal information. For example, when our Partners refer you to us, they provide us with enough information to contact you about our services. This may include your name, email, phone number, and address. Partners may also provide us with information about the services you request.

Information We Automatically Collect with Cookies

When you visit our Website or interact with us through online media and advertisements, certain information about your visit and/or interaction with us is automatically logged, including certain traffic data and usage information. This information may include information about your browsing actions and patterns when you visit our Website, including the referring and exit pages, and information about the effectiveness of our advertisements. We collect this information to help us manage our content and improve your use of the Website. We may use cookies and other similar industry standard technologies to capture this information.

2. HOW WE COLLECT INFORMATION

We collect Personal Information about you from our Partners, when you provide it to us, or automatically through your use of our Website. Where required by applicable law, we will not collect your Personal Information without your consent.

Depending on how you interact with us, we may collect Personal Information in the following ways:

• Automatically Through Your Use of the Website. When you visit our Website or interact with us through online media and advertisements, certain information about your visit and/or interaction with us is automatically logged though the use of various tracking tools like browser cookies and web beacons. We collect information about users over time when you use this Website.
• From Third Parties. We collect Personal Information from our Partners who refer customers to us. If you are a job applicant, we may collect Personal Information from job boards or LinkedIn. Please note that if you upload your LinkedIn profile in order to apply for a job with us you should refer to LinkedIn’s privacy policy to learn more about how your Personal Information is processed for this purpose.
• Directly From You. Depending on how you interact with us directly and use our services, we may collect your Personal Information in the following ways:
  • Webforms or Surveys: For example, if you fill out a web form on our Website, we will collect the information you provide to us. When you respond to a survey that we send you, we will collect certain information such as a nickname and your location and other information that you voluntarily provide, such as your experience with our services.
  • Job Applications: We collect information if you apply for a job through our Website or through other websites such as LinkedIn.
  • Use of Our Services: We collect Personal Information in the course of providing our services, such as when we set up utility services for you.
  • Contact Us: We collect Personal Information when you contact us or request that we contact you by filling out the web form on our website, the information we collect may include your name, email, phone number, new address, and moving date.

3. WHY WE COLLECT YOUR INFORMATION

We use the information that we collect from you to provide our services and to manage our business. How we use the information we collect from you may depend on what products and services you have or request from us. For example, if you apply for a job through our Website, we may use the information you provide to process your application. Depending on how you interact with us, we may use your Personal Information and other information for various business or commercial purposes, including:

• Providing Services to You. This includes contacting you at your request, setting up utility accounts, and processing orders for services that you’re interested in. We also might use your information to collect more information about you, such as when we contact you to collect the information required to set up a utility service.
• Business Operations. This includes operating our Website, facilitating product purchases, accounting, auditing, billing, and collection activities.
• Marketing and Advertising. For example, if you give us permission, we might contact you about services we think you might be interested in. We might also use your information to serve you ads about products and offers.
• Improve Our Products and Services. We might use your information to request feedback so that we can improve our performance.
• Contractual Obligations. This includes performing our contractual obligations to a customer or others and protecting legal rights.
• Security. We may use your information to protect our company, our customers, and Website. This includes detecting security incidents and verifying customer identities’ to help deter fraud, money laundering, or other illegal activity.
• To Communicate With You. For example, we will communicate with you to provide our services. We may contact you about your feedback or to you to tell you about changes to our Website or services.
• As Otherwise Permitted by Law or As We May Notify You. For example, we may use your personal information to carry out our obligations and enforce our rights arising from any contracts entered into between you and us. We may also notify you of other purposes and will get your consent as required by law.

We may also use the information that you provide in any other way that we describe when you provide the information and for any other purpose with your consent.

4. HOW LONG WE KEEP YOUR INFORMATION

We retain information that we collect about you or that you provide to us, including any Personal Information, for business purposes and as long as is reasonably necessary to provide you with our products and services. We will also retain the information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time.

5. DISCLOSURE OF YOUR INFORMATION

We may share your Personal Information and other information with the following:

• Utility, Home and Other Services Providers. As part of our services, we share your Personal Information with utility service providers to set up the utility services you have requested, such as water, gas, home security, and internet.
• Our Partners. We may share your information with our Partners that provide utility, home and other services if you are interested in those services and only with your consent. These Partners may contact you about the services they provide. We may also share some of your information with the Partner that referred you to us.
• Advertising and Marketing Providers. We may share Personal Information such as your name or email address with our advertising provider to improve our advertising and serve a serve ads to you.
• In Order to Comply With the Law or to Protect Ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests as required or permitted by law. We might share information when we are investigating potential fraud. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• With Your Consent or at Your Direction. We may disclose or share your Personal Information to other entities with your consent or when you have directed us to, such as when you request that we refer you to a third party service provider or Partner.

We may share your information for reasons not described in this Privacy Policy. We may share your personal information for other reasons that we may describe to you at the time of information collection.

Additionally, we may convert or combine some Personal Information of users into de-identified or aggregated data that does not disclose any of the Personal Information of any individual user. We may use and disclose any such de-identified or aggregated data without restriction as allowed by law.

6. COOKIES AND SIMILAR TRACKING TECHNOLOGIES

Our Website uses cookies to collect information about you and your usage of the Website. For example, we use cookies for lead tracking purposes when you arrive at the Website. We also may use cookies and similar technologies to measure the effectiveness of our advertisements, such as how many clicks our advertisements receive. We use third party providers for these advertisements, such as Google. We use [Google Analytics] and Google Tag Manager to understand how visitors interact with our Website, such as how you use the Website or the pages you visit. Google Analytics uses its own cookies. You can read more information about how [Google Analytics] uses cookies here. You can also prevent the use of [Google Analytics] relating to your use of our Website by downloading and installing the browser plug-in from here.

7. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

Under applicable law, you have certain rights and choices regarding the Personal Information you provide to us:

• You Can Set Your Browser to Refuse All or Some Browser Cookies. If you disable or refuse cookies, some parts of the Website may then be inaccessible or not function properly.
• Opt-Out of Receiving Our Marketing Emails. To stop receiving our promotional emails please click on the opt-out in the email or contact us as info@moveconcierge.com. This opt-out does not apply to transactional or informational emails (e.g., our communication in response to your request for information, products, or services from us).
• Accessing, Correcting, and Deleting Your Information. You may send us an email at info@moveconcierge.com to request access to any Personal Information that you have provided to us, to correct, or to delete that Personal Information. We will evaluate such requests on a case-by-case basis. Generally, we will provide it as long as it is reasonably retrievable and within our control. You must make your request in writing. For legal reasons, we may not show you anything we learned as part of a claim or lawsuit, unless required by law. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

8. LINKS TO OTHER WEBSITES

Our Website may contain links to third party websites. If you click on a third party link, you will be taken to a platform we do not control. This Privacy Policy does not apply to the information practices of that website or platform. Read other companies’ privacy policies carefully. We are not responsible for these third parties

9. USERS OUTSIDE OF THE UNITED STATES

Our Website is hosted in the United States, our products and services are provided from the United States, and our Website is targeted to our customers who are located in the United States. Certain information may be stored on servers in other countries on the “cloud” or other similar distributed hosting platforms. If you are a user accessing our Website or services from the European Union, Asia or any other region with laws governing personal information collection, use and disclosure that differ from United States laws, please note that you are transferring your Personal Information outside your home jurisdiction, and that by providing your Personal Information to us, you are consenting to the transfer of your Personal Information to the United States and other jurisdictions as indicated above, and to our use and disclosure of your Personal Information in accordance with this Privacy Policy.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may obtain certain information regarding our disclosure of your Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to info@moveconcierge.com with “Shine the Light Inquiry” in the subject line. Please note, however, that we do not currently disclose any of your Personal Information to third parties for their direct marketing purposes without your consent.

[Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.

11. OUR WEBSITE AND CHILDREN

Our Website is meant for adults and we do not knowingly collect personal information from children. If you are not an adult, do not use or provide any information on this Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child, we will delete that information. Parents, if you believe we might have any information from or about your child, please contact us at info@moveconcierge.com.

12. DATA SECURITY

We have implemented commercially reasonable security measures, including physical, technical and administrative safeguards, designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Site.

13. SMS TEXTING POLICY

Utility Concierge, LLC through Rectxt/Zoom and Ashby/Twilio offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.

By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Personal information, including phone numbers collected and consent received, will not be shared with 3rd party providers.

14. CHANGES TO OUR PRIVACY POLICY

We will post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

15. CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: info@moveconcierge.com.